Terms and Conditions

1. Parties

Ruka Elite

SeMassi Oy
Address: Kitkantie 32 D 34, 93600 Kuusamo
Phone number: +358 400 215 322
E-mail address: sales@rukaelite.fi
Business ID: 2068991-7

Merchant

Merchant refers to a company or entity selling its Products to customer through the online service shop.rukaelite.fi and has entered into an Agreement with the service shop.rukaelite.fi. Merchant is the vendor of its own products and services and the sales contract always generates between the Merchant and the Customer. Customer always approves separate Merchant terms in the purchase process. Payments in go directly to the Merchant. 

Customer

The Customer commits to adhering to these terms as well as specified merchant terms when purchasing products and services from Ruka Elite's online services.

Ordering from Ruka Elite

These terms apply to orders where the Merchant is SeMassi Oy/Ruka Elite. Merchant details always appear during product ordering as follows:

  • On the product page

  • In the shopping cart

  • In the order summary

2. Rental terms

Booking

  • The customer is responsible for getting acquainted with the description, instructions and rental terms regarding the rental service.

  • The reservation is binding once the booking confirmation has been sent in the e-mail address provided by the customer.

  • The customer is obliged to pay the reservations by a chosen payment method and by adhering to the paying terms.

  • The online booking service sends a booking confirmation in the e-mail address provided by the customer.

  • Should the reservation fail, Ruke Elite are not liable for the reservation. The customer must contact Ruka Elite without a delay in order to correct the situation. In such a case Ruka Elite can’t guarantee the availability of the rental service. Should the rental service not be available, the purchase is either canceled and the payment returned, or a substitutive rental service will be offered instead.

  • Booking modification and cancellation

    • All modifications and cancellations must be sent to sales@rukaelite.fi

    • Cancellation date is the date when Ruka Elite has received the cancellation via e-mail. Cancellation will be processed as soon as possible, but no more than within 4 four weeks from cancellation request.

    • The customer is responsible for sending the cancellation on time.

  • In case of a cancellation by the customer:

    • If the booking is canceled latest 30 days before the start of the reservation, the booking fee of 25 € will be claimed. The same amount will be collected also when canceling a web booking.

    • If the booking is canceled latest 14 days before the start of the reservation, an amount of 50 % of the cost of the reservation will be claimed.

    • If the booking is canceled later than 14 days before the start of the reservation, an amount of 100 % of the cost of the reservation will be claimed.

    • When the reservation has been made by using a discount code, an amount of 100 % of the cost of the reservation will be claimed, regardless of the moment of cancellation.

  •  The reservation can be moved to another date by the customer on the following terms: 

    • The reservation shall be moved to another date no later than 30 days before the start of the original reservation.

    • A fee of 25 € will be claimed when the reservation is being moved.

    • In case the customer cancels a reservation that has been moved, an amount of 100 % of the cost of the reservation will be claimed, regardless of the moment of cancellation.

  • Ruka Elite holds the right to cancel the reservation in the case of a force majeure event. The customer will be informed of this cancellation without delay.

  • In case of a reservation cancellation by Ruka Elite, the customer will be reimbursed 100 % of the payment.

  • Any expenses caused by the force majeure to the customer will not be reimbursed.

Keys

  • The customer shall return the keys according to the given instructions.

  • In case of a missing or unreturned key, Ruka Elite holds the right to claim a minimum fee of 100 €.

  • Ruka Elite holds the right to claim a minimum fee of 100 € in case of a lost key or a key left inside a rental service.

Rental service

  • The usage of the rental service has been determined in the service description.

  • The customer holds the right to stay in the rental service associated premises and utilize the equipment on the premises throughout the duration of the rental period.

  • Should the customer notice anything inadequate about the rental service, Ruka Elite must be informed without delay.

  • The customer is responsible for the tidiness of the rental service premises until the rental period expires.

  • The rental service is available throughout the rental period described in the rental service description.

  • Pets are not allowed in the rental service premises unless otherwise stated in the rental service description.

Damage compensation

  • The customer is obliged to compensate the damages she/he has caused to the rental service premises to Ruka Elite. The person making the reservation is also responsible for all persons participating in the rental service and associated premises throughout the rental period.

  • Ruka Elite is not liable for reimbursing any costs caused to the customer by natural occurrences, such as weather, animals, or insects.

Complaints/reclamation

  • Any reclamation must be filed as soon as possible after the contemptible event has occurred.

  • Should the event remain unsolved or a compensation demand has been filed, the reclamation must be sent in written form within one month from the end of the reservation period.

  • Ruka Elite aspires to address and handle the reclamation as soon as possible, latest within one month after the reclamation has been received.

  • Should the customer and Ruka Elite fail to reach a settlement, the customer may forward the reclamation to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).

3. Terms of payment

  • Ruka Elite utilizes trustworthy and renowned payment brokers.

  • Ruka Elite doesn’t save any debit / credit card data.

  • The customer adheres to the terms of conditions of the chosen payment method.

  • The purchase process is facilitated by Johku ecommerce system and Visma Pay. This facilitation means that "Johku-kauppias (Aptual Commerce Oy)" or "Visma Pay" will be on the account statements provided by card issuers as well as banks.

Billing

  • Billing is done through Johku's invoicing service.

  • The invoice must be paid by the due date, described in the invoice.

  • A penalty interest as well as reminder fees will be added to invoices paid after expiration. In case the original invoice has been paid by using the original invoice after the due date, the additional penalty interest together with reminder fees will be billed with a separate invoice.

  • In case the payment procedure fails to be completed when making the reservation, Ruka Elite is not responsible for handling the reservation further.

4. General terms

  • The prices in the webshop include VAT.

  • The webshop only serves customers of legal age, as well as companies.

  • The webshop reserves the right for price adjustments.

  • The customer will be held responsible for the authenticity of the given information.

  • The right to adjust the terms and conditions will be reserved by Ruka Elite. The customer is responsible for getting acquainted with the valid terms and conditions.